Everything you need to know about our products, shipping timeframes to the US and UK, and customer care.
Pawvane ships worldwide, with direct tracked delivery across North America, the United Kingdom, Europe, Australia, and select international destinations.
Standard tracked orders arrive within 4 to 11 business days for major destinations (US, UK, Canada, Australia, EU) via reliable local postal networks (USPS, Royal Mail, DHL, YunExpress). Remote destinations may take 12 to 20 business days.
As soon as your package is dispatched, we send an email confirmation with an online tracking link. You can track your parcel's progress from our fulfillment center directly to your doorstep.
Yes! All orders over $45 qualify for free standard tracked delivery worldwide.
Yes. We strictly select products made from non-toxic, pet-safe materials including food-grade 304 stainless steel, BPA-free ABS polymers, and heavy-duty washed cotton canvas.
We recommend hand-washing travel bottles and puzzle toys with warm soapy water and air-drying completely before refilling.
The SyncFeed Smart Feeder connects to standard 2.4GHz WiFi networks and is compatible with both iOS and Android smartphones via a free companion app.
We offer a 30-day return policy for unused items in their original condition and packaging. Please visit our Returns & Refund page or contact support@pawvane.shop to start a return.
If an item arrives damaged or defective in transit, please take a clear photo and reach out to our support team within 48 hours of delivery. We will immediately arrange a replacement or refund.
Pawvane is operated by WALIM LTD.